Mounting Demand Driven by the Shanghai World Expo

The Yangzhou Call Centre Comes into Service in the Third Quarter
To Meet the Market Challenges of the Yangtze River Delta Following the Expo

HONG KONG, May 31 /PRNewswire-Asia/ -- DYXnet, Greater China's Leading ICT (Information and Communications Technology) Service Provider, announces the outstanding performance of its IP call centre business following in the wake of the Shanghai World Expo. Handling 120,000 calls a day with all 400 seats fully occupied, the cutting-edge IP call centre in Shanghai saw a rapid surge in business volume.

To cope with the growing demand foreseen in the tier one and two cities in the Yangtze River Delta region following the World Expo, DYXnet is announcing the opening of a new IP call centre in Yangzhou in the third quarter of this year, adding 700 seats into its existing services.

The Shanghai World Expo drives strong growth
According to the Shanghai Call Centre Association, the Shanghai World Expo brought with it tremendous market demand. Many large enterprises are providing their customers with professional services through the use of call centres, while some large retail chains are offering their customers Expo information through this channel. The official World Expo telephone hotlines provide services not only in Chinese, but in 12 other languages as well. Since April 2010, call volume at the call centres has increased rapidly, with the number of calls per day reaching 18,000 at its peak.

DYXnet's sizable 400-seat IP call centre in Shanghai has been operating at full capacity well before the start of the World Expo. Corporate clients range from the retail, hotel, catering and education sectors to insurance and global express industries.

Lap Man, Founder and CEO of DYXnet, said, "With the opening of the Shanghai World Expo, DYXnet's IP call centre business in April 2010 recorded a 21% growth compared to the same period last year, far above average market growth. Apart from maintaining networks of the best quality in China, DYXnet is also experienced in operating call centres in foreign countries, helping clients handle sudden surges of foreign language inquiries while delivering services of the highest quality."

The Yangzhou IP call centre will meet fresh opportunities brought by the World Expo
DYXnet's IP call centre in Yangzhou will begin operations in the third quarter. With 700 seats to manage volume, the call centre will handle calls from various industry sectors and strengthen DYXnet's service networks in the Yangtze River Delta.

Lap Man explains, "Both domestic and foreign enterprises have seen an increase in investments in the Yangtze River Delta thanks to the Shanghai World Expo. By the third quarter, it is expected that these investments will lead to the rapid growth of peripheral industries. IP call centre services in demand will include retail after-sales hotline services, cross-selling calls from the services industry, tourism information for locales around Shanghai and so on. The new DYXnet IP call centre in Yangzhou represents a strategic move to meet market growth."

A green industry driven by domestic demand
The domestic market is flourishing. With the government's support of low-emissions industrial development, the IP call centre business will expand rapidly amongst DYXnet businesses. In 2009, the DYXnet IP call centre business recorded over 100% in year-on-year growth.

Lap Man is very optimistic regarding the IP call centre business in China. He points out that in addition to the financial and telecommunications industries, the retail, fast food and education industries will also see an increasing demand for IP call centre services in the years to come thanks to consumer growth on a national level. The call centre business has also been expanding in the developing second-tier cities. These factors all contribute to strong sustainable growth year by year.

About DYXnet
Setting up in 1999, DYXnet is a leading ICT Service Provider in Greater China offering Global Networking (including MPLS VPN service portfolios), Internet Access, Data Centre, Unified Communication, Network Security and Call Centre Outsourcing solutions with provisioning capability in many cities in Greater China and Asia Pacific. In addition, DYXnet also provides call center services to enhance its operation efficiency and effectiveness. The company has always aspired to provide innovative, professional and reliable services in order to help corporations in the Greater China region to enhance their productivity and profitability by providing them with the best IP Networking services and solutions.

With network POPs in 37 cities with services covering 700 cities, serving 6,500+ MPLS VPN client sites and hosting 4,000+ client facilities, DYXnet has operations in HK, Mainland China, Taiwan, Singapore and Vietnam. It is one of the few companies in the industry whose networking work team has attained a 100% certification rate. DYXnet has set its sights on Greater China as a hub that will enable it to connect with other international customers and partners to seize new opportunities in China's dynamic business markets.

DYXnet has obtained the ISO20000 certification conferred by SGC Hong Kong Ltd. It is the first ICT Service Provider in Hong Kong to get this international certification in information technology service and management. Meanwhile, DYXNet has also obtained the ISO9001: 2008 international certification in quality control. These qualifications attest to DYXnet's determination to constantly improve and integrate information technology service support programmes and to its commitment to offering premium information and communication technology and outstanding customer service.

For more information about DYXnet, please visit the official website at http://www.dyxnet.com or call 2187 7688.

SOURCE DYXnet